Privacy Policy
Details how OptiGen collects, uses, and safeguards your personal information.
Last updated: June 2025
OptiGen Inc. ("OptiGen", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use OptiGen’s products, services, websites, and applications (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide, including:
- Account Information – name, email address, password, organization, role, and any profile details.
- Billing Information – payment method details (handled by our payment processor), billing address, and subscription selections.
- Content & Data Inputs – optimization models, datasets, problem descriptions, chat messages, uploaded files, and any other information you submit through the Services.
- Communications – feedback, support requests, survey responses, and correspondence.
1.2 Information Collected Automatically
When you use the Services, we automatically collect certain information, including:
- Usage Data – pages viewed, features used, time spent, clicks, and other interactions.
- Device & Log Data – IP address, browser type, operating system, device identifiers, language, date/time stamps, and referral URLs.
- Cookies & Similar Technologies – we use cookies and web beacons to recognize you, improve performance, and analyze usage. You can manage cookies in your browser settings.
1.3 Information from Third Parties
We may receive information about you from third-party sources, such as authentication providers, integration partners, or publicly-available databases, in accordance with their privacy policies.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, maintain, and improve the Services;
- Authenticate users and secure accounts;
- Process transactions and manage subscriptions;
- Analyze usage, perform research, and develop new features;
- Communicate with you about updates, security alerts, and administrative messages;
- Respond to comments, questions, and support requests;
- Personalize your experience and deliver relevant content;
- Detect, prevent, and address fraud, abuse, or legal violations;
- Enforce our Terms of Service and other agreements;
- Comply with legal obligations and protect our rights.
3. Legal Bases for Processing (EEA & UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under the following legal bases:
- Contractual Necessity – to provide the Services you request;
- Legitimate Interests – to improve the Services, secure our platform, and conduct business;
- Consent – for certain optional processing (e.g., marketing communications);
- Legal Obligation – to comply with applicable laws.
4. Sharing & Disclosure
We do not sell your personal information. We may share it:
- Service Providers – with vendors who perform services on our behalf (e.g., hosting, payments, analytics) under confidentiality agreements;
- Business Transfers – in connection with mergers, acquisitions, or asset sales, provided the recipient honors this Policy;
- Legal Requirements – if required by law or to protect the rights, property, or safety of OptiGen, our users, or others;
- With Your Consent – when you direct us to share information or integrate with third-party apps.
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information as described in Section 8.
6. Security
We implement technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular audits. No internet transmission or storage system is guaranteed to be 100% secure, so we cannot warrant absolute security.
7. International Transfers
Your information may be processed and stored in countries outside your jurisdiction where data protection laws may differ. We use approved safeguards (e.g., Standard Contractual Clauses) to protect data transferred from the EEA/UK.
8. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, update, or delete your personal data;
- Object to or restrict processing;
- Port your data to another service;
- Withdraw consent at any time (this does not affect prior processing);
- Lodge a complaint with a supervisory authority.
To exercise these rights, contact us at [email protected]. We may verify your identity before fulfilling requests.
9. Children’s Privacy
The Services are not directed to children under 16. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it.
10. Changes to This Privacy Policy
We may update this Policy from time to time. We will post the revised version and update the “Last updated” date. Significant changes will be notified through the Services or via email.
11. Contact Us
If you have questions about this Policy or our privacy practices, please contact us:
- Email: [email protected]